Velvet Strand Design Privacy Policy

Effective Date: 6 June 2025

Velvet Strand Design respects your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 of the Republic of Ireland.

What Information We Collect

When you contact us via our website, we collect:

• Your name

• Your email address

• Your phone number

• Any additional details you include in your message

We also use Google Analytics to collect anonymised data about website usage, such as pages visited, time spent on the site, and general location information based on IP address. This data does not personally identify you.

If our forms are protected by Google reCAPTCHA, it may collect information such as your IP address and browsing behaviour for security purposes. This is processed in accordance with Google’s Privacy Policy.

How We Use Your Information

We use the personal data you provide to:

• Respond to your enquiries

• Provide details about our services when requested

We do not use your personal information for marketing purposes unless you have explicitly opted in.

Website analytics and security information are used to help improve our services and protect the site from spam or malicious activity.

How We Store and Protect Your Information

Your personal data is securely stored and only accessible to authorised staff. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

Enquiries submitted through our website are securely transmitted via our email infrastructure provider, Hashtag Media Group, who are bound by data protection obligations under the GDPR and Data Protection Act 2018.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for.

Sharing Your Information

We do not sell, rent, or trade your personal data with any third parties, except:

• When required to do so by law

• To trusted service providers essential to our business operations (e.g. Hashtag Media Group for email delivery)

Google Analytics and Google reCAPTCHA may collect anonymised or limited personal data via cookies. For full details, refer to Google’s Privacy Policy.

Cookies and Analytics

Our website uses cookies to improve your browsing experience and collect anonymised visitor data via Google Analytics. These cookies gather information such as pages visited and general user activity.

If Google reCAPTCHA is active on our forms, it may set cookies and collect limited personal data for security purposes.

Upon your first visit to the website, a cookie consent banner will appear, allowing you to accept or decline the use of cookies in line with GDPR.

You may also manage your browser settings to refuse or delete cookies at any time.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the right to:

• Request access to any personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data

• Object to or restrict processing of your personal data

To exercise any of these rights, please contact us at:

📧 [Insert your contact email here]
📞 [Insert phone number]

If you’re unhappy with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission (DPC) via www.dataprotection.ie.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.